---
title: "Support | Cellarful"
description: "Get help with Cellarful. Contact support, cancel Premium, restore purchases, export your cellar, delete your account or report content."
url: https://getcellarful.com/support/
language: en
updated: 2026-10-30
---

# Support

Last updated 30 October 2026

Write to [support@getcellarful.com](mailto:support@getcellarful.com) and we'll reply within three working days. The quickest way is from the app under More → Write to support, which adds your app version and iPhone model so we can help without asking.

## Premium and billing

- To cancel or change plan, open Settings on your iPhone and go to [your name] → Subscriptions → Cellarful. Cancel at least 24 hours before the period ends. Deleting the app does not cancel the subscription.
- Apple refunds App Store purchases at [reportaproblem.apple.com](https://reportaproblem.apple.com).
- If Premium is missing on a new iPhone, open the Premium page in the app and tap Restore purchases with the same Apple account you bought with.

## Your data

- To export your cellar, go to More → Data & backup → Export as CSV.
- To import from Vivino, CellarTracker or a spreadsheet, go to More → Data & backup → Import.
- To delete your account, go to More → Delete account. This deletes your cellar, photos and notes for good. Cancel Premium separately in your Apple account.

## Safety

- To report content or block a user, tap … on the post, comment or profile. We review reports within 24 hours.
- If something is urgent, write to [support@getcellarful.com](mailto:support@getcellarful.com) with "Report" in the subject.

## Read more

See also our [Privacy Policy](https://getcellarful.com/privacy/), [Terms of Use](https://getcellarful.com/terms/) and [Pricing](https://getcellarful.com/pricing/).